Help: Frequently Asked Questions

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• I like to trade over news releases and volatile markets, is this a problem?
  Not at all, our trading platform and trading desk are highly geared for active trading. Please refer to our Terms of Business in respect of order execution and spreads under abnormal market conditions.
• Does Alpari (UK) charge any commissions?
  No. Transaction costs are incorporated into the bid/ask spread.
• What instruments do you offer?
  At the moment we offer spot FX services only. In order to see all instruments available for trading please right-click on the 'Market Watch' window in MetaTrader and select 'Show All'.
• Can I place Trailing Stop orders?
  Yes, you can. More information on trailing stops can be found in our MetaTrader user guide. Please note that Trailing Stops become inactive when you log out of MetaTrader.
  
• Can I be long and short in the same instrument simultaneously?
  Yes, you can. This is called 'matched or hedged positions' – long and short positions of the same transaction size opened in the same instrument. The margin required to open and maintain such positions (Hedged margin) is half of the usual initial margin per transaction.
• What is the maximum trade size?
  There is no maximum trade size. As long as you have enough free margin to fund the margin requirement, there is no limit. Please note that transactions of a high volume are executed by request unlike smaller trades that are executed by Instant Execution.
• Do you guarantee stop losses?
  Order execution is guaranteed under normal market conditions. Under abnormal market conditions or when the order level falls within the price gap on the market opening, the order is executed at the quote which is presented in the quotes flow during the process of order execution. Buy Stop, Sell Stop or Stop Loss is executed at the level less profitable for the Customer; Buy Limit, Sell Limit or Take Profit is executed at the level more profitable for the Customer.
• When I go offline do you close my open positions and placed orders?
  Open positions and pending orders stay in the system even if you log off from your trading platform. The same is true for all order types except trailing stops. Trailing Stops become inactive when you close or log out of MetaTrader. Expert Advisors also become inactive when MetaTrader is closed or you are not logged in.
• I cannot login into my trading account but I must close an open position, what do I do?
  You may close (open, place an order) a position over the telephone 24 hours a day. Simply phone our dealing desk on +44 (0)20 7648 4570. You will be asked for your MetaTrader login and telephone password for security reasons before your request can be executed.
• Is it possible to access my live and/or demo trading accounts from different computers?
  Yes. It is possible to login into your live and/or trading accounts from any computer that has Alpari (UK) Ltd’s MetaTrader 4 platform downloaded. Please be careful with your logins and passwords. If you save your MetaTrader password on any particular PC anyone who has access to it will be able to trade on your account.
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